Deputy is a rostering, timesheet and HR software that is used by businesses to schedule and connect their employees. Being the lead designer of the project, I created an experience that allows shift workers to connect with their team.
x2.5 increase in employee engagement through reactions
Successfully tested proof of concept with 15 customers
Whilst Deputy's News feed provides businesses with a virtual 'noticeboard', this tool has limited functionality did not allow for effective team communication. Engagement was low, with a lot of employees missing important announcements and has resulted in customers turning to other messaging applications.
01 /
Provide a communication solution for shift workers
02 /
Design an experience that is integrated within the Deputy app
03 /
Partner with Stream to develop an MVP for customers
Communicate with the right people
Right now, managers find it difficult to connect with groups of people with the current News feed experience. Issues with access level, location setup and permissions resulted in inefficient communication.
Managers want visibility and control
Customers want oversight of the conversations happening within the workplace to improve operations as well as manage any inappropriate communications between team members.
Increase employee engagement
There were challenges with ensuring posts were read and confirmed in the News feed. Businesses are seeking more employee engagement to the announcements.
One app for work
Increasingly, customers have an appetite to have their work-related applications in one, rather than switching across multiple platforms.
“If Deputy communications were better maybe, maybe some of those kind of communications about things like shift swaps, necessary coms would take place on there rather than WhatsApp.”
— VR company (UK)
“We’ve tested WhatsApp but for obvious reasons, we want to keep it central to one platform where someone is scheduled.”
— Events business (USA)
A core messaging experience
We offered a messaging experience that allows shift workers to communicate with their team. Collaborating with our partner Stream, we revamped out-of-the-box offerings to make it feel more cohesive with the rest of Deputy.
Created groups that make sense
By offering more than a standard 'group' creation experience, customers are able to easily communicate with teams based off other qualities like their position and location, with future plans to expand this to shift type, employment and more.
Communicating about shifts
One of the advantages of having messaging inside of the app is being able to integrate with all other parts of Deputy. These experiences involve swapping shifts, sending employee documents, timesheet queries and showing on-shift awareness.
